A real person reads every message. That person is also the one who wrote the game, so be as specific as you like.
Toro Toro is a one-person studio, so replies usually take a few business days rather than a few hours. Every message gets read.
The more of this you can include, the faster it gets fixed:
Renzy stores your records on your device only, with no account and no cloud save. Deleting and reinstalling the app, or moving to a new device, starts you fresh. If your records vanished without either of those, tell us and we will look into it.
Not currently. Records live on the device.
Renzy is built around fast, precise timing, so input lag is something we take seriously. If taps feel late or dropped, tell us your device and OS version. That is exactly the kind of report worth sending.
Purchases are handled entirely by Apple and Google, so refunds go through them rather than us. Use Apple's "Report a Problem" page or Google Play's order history. If a purchase failed but you were charged, contact the store first, then tell us so we can check for a bug on our end.
Renzy does not collect personal information. The details are in our privacy policy.